If products are damaged during shipping, please contact us within 7 days of receipt with photos of the damage. We will arrange for replacement items or provide a refund based on the situation. Our goal is to ensure that every product arrives safely.
Yes, we offer various shipping options for bulk orders, including sea freight, air freight, and express shipping. Our logistics team can help you choose the most cost-effective and timely method based on your location and order size.
For international orders, customers are responsible for any customs duties or import taxes that may apply. We will provide all necessary documentation to ensure smooth customs clearance. Our team can offer advice on this process if needed.
We follow strict quality control protocols to ensure the consistency and performance of our products. Each batch undergoes rigorous testing for physical properties, adsorption capacity, and chemical stability, ensuring compliance with industry standards and client expectations.
Yes, we provide comprehensive technical support to help clients select the right ion exchange resin or activated carbon product. Our experts assess your specific application requirements and offer guidance on the most suitable products and configurations to meet your needs.
The estimated delivery time for bulk orders typically ranges from 2 to 4 weeks. This may vary based on factors such as order quantity, customization requirements, and the shipping destination. Our logistics team ensures reliable and timely delivery, and we can provide a more precise delivery estimate upon order confirmation.
Yes, we offer samples to allow customers to test the product’s quality and suitability before committing to a bulk order. Please contact our sales team to arrange a sample shipment.
Absolutely. We specialize in designing custom solutions that incorporate ion exchange resins or activated carbon to address specific industrial challenges. Whether in pharmaceuticals, water treatment, air purification, or power generation, our R&D team collaborates with clients to create solutions that enhance performance and meet industry-specific demands.
Yes, we offer customized ion exchange resins and activated carbon to meet specific product requirements. Our team works closely with clients to understand their needs and develop tailored materials that adhere to industry standards and are optimized for unique applications.